Sr. Surgery Services Representative (H) - Full Time - Bascom Palmer Eye Institute Palm Beach Gardens, FL
University of Miami

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The University of Miami, Bascom Palmer Eye Institute, has an exciting opportunity for a full time Senior Surgery Services Representative in Palm Beach Gardens, Florida.

The Senior Surgery Services Representative oversees and serves as source of knowledge for junior representatives with the goal of ensuring an excellent healthcare experience for patients. Additionally, the Senior Surgery Services Representative supervises scheduling, reconciliation, and credentialing functions of the department to ensure compliance with guidelines.

CORE JOB FUNCTIONS

• Acquires operating room schedules and reconciles surgical and anesthesia records.
  
• Verifies insurance information and takes appropriate steps to obtain any missing information.
  
• Works directly with billing staff and physicians to ensure medical records are complete and in compliance with regulations.
  
• Maintains an organized record of charges by batching patient records by date of service.
  
• Responds to and resolves complex costumer grievances.
  
• Adheres to University and unit-level policies and procedures and safeguards University assets.
  

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

Education:

High School diploma or equivalent

Experience:

Minimum 3 years of relevant experience

Knowledge, Skills and Attitudes:

• Ability to communicate effectively in both oral and written form.
  
• Skill in completing assignments accurately and with attention to detail.
  
• Ability to process and handle confidential information with discretion.
  
• Ability to work independently and/or in a collaborative environment.
  
• Proficiency in computer software (i.e. Microsoft Office).
  

DEPARTMENT ADDENDUM

The individual in this position is responsible for coordinating all the functions and activities related to patient access and surgery coordination, including, but not limited to, front end customer service, scheduling of surgical procedure in CARE, ordering of tissue, scheduling of pre-admission medical clearance visits in UChart, accurate patient registration in UChart, discharge planning, transportation, and hotel arrangements. This position acts as liaison between patient, physician, and hospital and requires interaction with the medical staff of the University Of Miami Miller School Of Medicine, clinical and support staff, insurance companies, patients and their family members. In summation, this position supports the hospital's vision, mission, goals and objectives while focusing on the delivery of customer service excellence and efficient Patient Access services.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:
Full time

Employee Type:
Staff

Pay Grade:
H4

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