Sr Systems Engineer
Horizontal Talent

*Must pass a drug test and background check once offered position*

The position will specifically be focused on:

• Zscaler Implementation - Internet Access, VPN Remote Access, Zero Trust
• Equinix Implementation - SDWAN
• Provide technical guidance and mentorship to junior IT engineers and support staff.
• Ensure compliance with security standards, policies, and best practices for IT systems and data protection.
• Collaborate with other IT teams, business stakeholders, and external vendors to deliver high-quality technical support.
• Interface with Zscaler Technical Support in the creation and resolution of issues created with the vendor.

Requirements:

• Engineering Skills:
  • Zscaler Platform Knowledge: (required)
    • Deep understanding of Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA), and Zscaler Client Connector.
    • Familiarity with Zscaler's cloud architecture and security services.
  • Networking:
    • Strong knowledge of networking protocols (TCP/IP, HTTP/HTTPS, DNS, etc.).
    • Experience with VPNs, MPLS, SD-WAN, and other network technologies.
    • Understanding of network architecture and design principles.
  • Security:
    • Knowledge of cybersecurity principles and best practices.
    • Experience with firewall, IDS/IPS, DLP, and other security technologies.
  • Cloud Computing:
    • Familiarity with cloud service providers (AWS, Azure, Google Cloud).
    • Understanding of cloud security concepts and services.
  • Operating Systems:
    • Proficiency in managing and troubleshooting Windows, Linux, and macOS systems.
  • Scripting and Automation:
    • Skills in scripting languages (Python, PowerShell, Bash) for automation and integration tasks.
  • Identity and Access Management:
    • Experience with identity providers (IDPs) and single sign-on (SSO) technologies.
    • Knowledge of authentication protocols (SAML, etc).
  • Web Technologies:
    • Understanding of web traffic inspection and filtering.
    • Knowledge of SSL/TLS encryption and decryption.
  • Endpoint Security:
    • Experience with endpoint protection platforms (EPP) and endpoint detection and response (EDR) solutions.
  • Logging and Monitoring:
    • Familiarity with logging tools and SIEM solutions (Google Chronicle).
    • Understanding of log analysis and monitoring practices.
  • API Integration:
    • Skills in working with RESTful APIs for integration with third-party systems.
    • Understanding of API security and management.
    • Troubleshooting and Support.
    • Strong problem-solving and analytical skills.
    • Experience in technical support and troubleshooting complex issues.
  • Certifications: (preferred)
    • Relevant certifications (e.g., Zscaler Certified Cloud Professional, Zscaler Internet Access Administrator, CISSP, CCNA, etc.) are a plus.
  • Other Skills: (preferred)
    • Agile experience
    • Experience with Azure DevOps, i.e. Kanban boards and/or Sprint.
    • Experience working within a hospital setting that has 24x7 patient care.
    • Experience communicating status updates with exec leadership and project teams
    • Experience with working with users on reported issues.
    • Strong Customer Service Skills and ability communicate professionally.
    • Troubleshoot and resolve issues and incidents in a timely and professional manner.

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