Student Life Coordinator (Student Services Generalist), Undergraduate Program
Indiana University

Department

KELLEY SCHOOL OF BUSINESS (BL-BUS-IUBLA)

Department Information

The Kelley School of Business at Indiana University (IU) is a comprehensive provider of top-tier business education with a full portfolio of undergraduate, graduate, doctoral, and executive programs on campuses in Bloomington and Indianapolis, and online worldwide. The Kelley School has been creating career momentum for 100 years, going from 70 students in 1920 to an enrollment of more than 12,000 students today. Our innovative curriculum is built on personal development, teamwork, and experiential learning with an emphasis on global and social responsibility. Our success is reflected in our reputation among academic peers, our career placement statistics, and the accomplishments of more than 117,000 living alumni around the globe. The Kelley Undergraduate Program strives to be a diverse, inclusive, and equitable community of business and education leaders. Kelley is proud to be ranked in the top 8 of all undergraduate business programs by U.S. News (2022).

Job Summary

Department-Specific Responsibilities

• Provides logistical, administrative and program support to the Kelley Student Life Team, as well as the Faculty Chair, Executive Director, and Associate Director of the Undergraduate Program.
• Assists on a variety of tasks and initiatives essential to the daily operations, planning, and implementation of student life initiatives, and works directly with students, staff, faculty, and other constituencies to help serve the overall goals of the department.
• Support the following areas: event planning/management (including catering, vendor relationships, and purchasing/ordering), departmental communication channels (including group email account and phone call management), financial/budget operations support, coordination with campus partners, and direct assistance to student leaders and professional staff programming team.
• May supervise some student and/or part-time employees.
• Advises and directs student organization leaders regarding event planning, purchasing, ordering, travel reimbursement, and other logistics of student organization business.
• Manages logistics of large-scale events for the Student Life Team, with specific emphasis on large-scale Induction and Senior Sendoff graduation events.
• Manages student-facing marketing and communication channels, including weekly newsletters, digital signage across the academic building, and a master event calendar, necessitating editorial decision-making and maintenance of brand standards, with an eye for detail and accuracy in highly visible platforms.
• Serves as the go-to administrative coordinator for senior program leadership, assisting with high-level communication for critical inquiries from families, alumni, and students.
• Serves as liaison with other departments and external entities; coordinates activities, exchanges information, may research and resolve complex issues.
• Interfaces directly with faculty, staff, and student teams participating in regional, national, and international case competitions, with continual responsibilities for upwards of 6-10 different case teams per year.

General Responsibilities

• Develops and implements programs and initiatives that touch on various/multiple student-related goals, such as enhancing and reinforcing academic engagement and experiential learning; increasing student engagement, wellness, and involvement; fostering learning, inclusion, and development; supporting students in crisis and adversity; and improving the student campus experience.
• Interfaces directly with students by attending student programming events, advising student organization leaders, meeting 1-on-1 to discuss areas of concern on campus, and gathering satisfaction feedback from student participants to implement into future student services initiatives and objectives.
• Collaborates with staff in own department and other departments, as well as academic and campus leaders, on shared student services goals, often coordinating funding to sponsor student programs and initiatives.
• Projects outcomes for services offered at the program, department/division, or campus level. Measures and evaluates effectiveness of student services against projected outcomes; may prepare reports on impact to students and budget and may present to stakeholders on effectiveness and to secure funding for initiatives moving forward.
• May serve on committees and perform student services research across the field of higher education and at peer institutions to identify and recommend best practices.
• Plans and coordinates communications for student services initiatives to ensure student participation and engagement.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• Bachelor's degree in public affairs, counseling, social work, education, business, or related field

Preferred

• Master's degree in higher education student affairs or related field

WORK EXPERIENCE

Preferred

• 2 years of relevant professional experience in event management, or related field. Information systems knowledge

SKILLS

Required

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrates time management and priority setting skills
• Demonstrates a high commitment to quality
• Possesses flexibility to work in a fast paced, dynamic environment
• Seeks to acquire knowledge in area of specialty
• Demonstrates ability to maintain confidential information
• Demonstrates customer service skills
• Commitment to working with people from diverse backgrounds and commitment to cultural competency
• Ability to build strong partnerships with students and other university departments

Preferred

• Familiarity with IU systems (SIS, AdRx, etc.)
• Proficiency with Microsoft Office (including Outlook and Excel), general office equipment, financial processes, and communications platforms
• Attention to detail in communicating with a variety of constituents
• Ability to accurately review and complete detail-oriented projects
• Excellent judgment and decision-making skills. Ability to simultaneously handle multiple priorities
• Excellent judgment and decision-making skills. Ability to simultaneously handle multiple priorities
• Excellent judgment and decision-making skills. Ability to simultaneously handle multiple priorities
• Ability to take responsibility and function under various levels of supervision
• Experience and expertise working with a wide range of people and challenges on a daily basis

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

In addition to typical office work, the Coordinator will engage in medium moving requirements, including moving boxes of supplies for programs, facilitating food service, and setting furniture for special events. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Hours

This is a fully in-person position, with several instances of evening/weekend work required at a few high-volume times during the academic year.

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.

Job Classification

Career Level: Core

FLSA: Exempt

Job Function: Student Services

Job Family: Student Services Generalist

Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

Contact Us

Request Support
Telephone: 812-856-1234

This job has expired.