Supv Standard Field
Avangrid

Job Title: Supervisor-Standard Field

Location: CT - Orange - 100 Marsh Hill Rd

The base salary range for this position is $ 88,640 to $ 115,232 and depends on experience.

Schedule: Office - On Site

Purpose:

Supervises the daily activities of Union employees in a customer service and collections field environment. Accountable for the performance of a team. Manages time/attendance, safety, fleet, and all aspects of performance by conducting field audits to observe and inspect work. Sets priorities for the team to ensure task completion, and coordinates work activities with other supervisors. Decisions are guided by operating procedures that are within the policies, processes, and procedures of the Division.

Key Responsibilities:

Applies management expertise to resolve problems and provide guidance to employees. Has breadth and depth of expertise in a technical area; knowledge of work processes and tools is generally limited to own area.

Provide daily operations direction to a large group of employees, this includes scheduled evening and weekend coverage.

Also, available for on-call coverage of outages and storm work.

Provides guidance for challenging customer service interactions, including service turn-offs.

May be required to travel to customers' homes to provide support for employees or to investigate complaints.

Conducts quality assurance programs with employees, manages time/attendance, conducts performance audits, and provides feedback/instruction to employees.

Conducts progressive discipline as necesary.

Conducts grievance meetings with employees and union delegates.

May lead/participate in joint union-management work groups or projects.

Identifies and resolves operational and technical problems within a team using defined processes, policies, and procedures; Interprets customer/stakeholder needs and assesses requirements for resolution.

Accountable for the performance of a team.

Coordinates and supervises the daily activities of the business support, technical, or operations team; sets priorities for employees to meet daily deadlines; develops plans to meet short-term objectives.

Decisions are guided by operating procedures that are within the policies, processes, and procedures of the Department. Incorrect decisions or processes result in the expenditure of additional time and resources to the Team.

Works within budgetary/ financial objectives set by the next level of leadership; may manage responsibility center.

AS or CT E-1 and 10 years of professional-level experience in a utility or utility-related field is required. Experience managing field employees in a union environment is preferable.

Proficiency in Excel and Microsoft Office suite required, familiarity with SAP and payroll software desirable.

Experience with OSHA, safety procedures/training preferred.

Strong communication skills are required for extensive phone work, contact with customers at their locations, and resolving the concerns of employees.

Ability to coach/lead/motivate; develop a vision - achieve buy-in; set direction, work with others to achieve results; allow freedom to attain goals; change strategies and opinions to match the needs of the situation; develop people; capable of developing reporting systems.

Valid Connecticut driver's license with a clean record, able to drive company-owned trucks. Must travel throughout the service territory.

Note: The above Key Responsibilities/Duties are not intended to be all inclusive. Employees in this position may be required to perform other related aspects of the job not listed above or listed under

Purpose/Major

Objectives as assigned by the supervisor. Each employee must accept responsibility for their safety and health as well as the safety and health of their fellow employees.

Qualifications: (minimum qualifications for assignment to this job)

Education:

High school diploma or higher with experience in the electric field of metering.

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country

AVANGRID's employment practices and policies are geared to hiring a diverse workforce and sustaining an inclusive culture. At AVANGRID we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law. If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within AVANGRD Network and Corporate functions. This does not include those that will work for Avangrid Renewables

Job Posting End Date:
December-11-2024