Systems Administrator I
Salve Regina University

Category:: Education
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Department:: Office of Information Technology
Locations:: Newport, RI
Posted:: May 24, 2024
Closes:: Open Until Filled
Type:: Full-time
Position ID:: 177025

About Salve Regina University:

Salve Regina University, ranked as one of the most transformative colleges in the United States by Money Magazine, is a comprehensive Catholic University located in the scenic coastal community of Newport, Rhode Island. The University's commitment to academic success and personal discovery extends beyond its historic campus into a dynamic world where the application of higher thinking and skill are most valued. Salve Regina offers bachelor's and master's degree programs, graduate certificates, and doctoral programs in humanities, international relations and nursing. Enrollment includes more than 2,600 undergraduate and graduate students from across the U.S. and around the world.

Job Description:

***This position is eligible for up to two days remote work per week.

BASIC FUNCTION:

The Systems Administrator I is primarily responsible for the administration and maintenance of systems and network services (hardware and software) at Salve Regina University. In addition to supporting the existing network infrastructure and systems, the Systems Administrator I, will take a supporting role in the implementation of all new network-based systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assist with identity management processes in Microsoft Active Directory, Microsoft Azure Active Directory, and Office 365, including account provisioning, group and mailbox creation, permissions and access assignments, and account cleanup and retirement.
• Assist with the support, maintenance, security, and patching of VMware ESXi/vSphere and Microsoft Windows server environments
• Assist with the install, configure, and deploy virtual machines and physical servers and other associated data center equipment.
• Assist with configuration, management, provisioning, and maintenance of file servers, storage area networks, and direct attached storage. Ensure proper backup of all data stored on these systems.
• Assist with developing and implementing backup strategies to ensure data integrity and availability in case of system failures, accidents, or disasters. This may involve regular backups, testing backup systems, and creating disaster recovery plans.
• Provide technical support to end-users, troubleshooting hardware and software issues, assisting with system configurations, and resolving user problems or inquiries in a timely manner. This could be done through various channels such as TSC requests, email, phone, or in-person support.
• Assist with ensuring that systems are up to date with the latest security patches, firmware updates, and software releases. This involves testing updates in a controlled environment before deploying them to production systems to minimize disruptions.

OTHER DUTIES AND RESPONSIBILITIES:

• Assist the Technology Services Center as tier 3 support for software management and policy deployment, using tools such as Microsoft SCCM, Microsoft InTune, Jamf Pro, and Active Directory Group Policies.
• Assist with the configuration, and implementation of network infrastructure equipment including switches, routers, firewall appliances, wireless controllers, and access points.
• Execute firmware/software upgrades on network equipment.
• Configure and maintain Windows DNS and Windows DHCP services, including hostname assignments and IP reservations.
• Follow and implement current information security best practices in administrating all network equipment and services.
• Collaborate with the Network Infrastructure, Administrative Systems, and Technology Services Center teams in addressing network-related problems and projects.
• Submit requested network-related reports for status and future planning, as required.
• Assist in recommendation and determination of workstation support procedures and secure software configuration regarding network access and utilization.
• Assist with cybersecurity, compliance, business continuity/disaster recovery, mobile wireless (cell and carrier), and other duties of the department.
• Perform other department related support activities as needed.

LICENSES, TOOL, AND EQUIPMENT:

• Preferred Microsoft, Network+, VMware, and Cisco certifications.
• Where possible, the incumbent will obtain hardware and software technical training to enhance his/her professional capability and capacity.
• Valid driver's license is required.

ENVIRONMENTAL CONDITIONS:

The incumbent is not subject to adverse environmental conditions.

Requirements:

MINIMUM QUALIFICATIONS:

• An Associates degree in Information Systems, Computer Science, or related field, or equivalent working knowledge of network operation systems and configurations required.
• At least two years of experience with Microsoft Windows Server 2012 or later and associated technologies, including Active Directory administration, in a dynamic and complex environment.
• Network troubleshooting skills are essential.
• Knowledge of Microsoft Office 365/Azure, VMware ESXi, Cisco Catalyst and Meraki network equipment, Veeam Backup, HPE Storage, and other current technologies a plus.
• Knowledge in the use of Microsoft PowerShell for configuration and automation of server management, identity management, and maintenance.

REQUIRED SKILLS AND ABILITIES:

• Strong analytical and problem-solving skills
• Detail oriented
• Excellent oral and written communication skills at both the technical and non-technical levels.
• Ability to provide exemplary service to our end-users and proactively seek opportunities for service improvement
• Ability to maintain a positive attitude towards providing customer service and building relationships with users
• Ability to organize and prioritize multiple tasks with the ability to follow each through to resolution
• Ability to work effectively as a team member or independently as appropriate
• Ability to collaborate with administrative users and Information Technologies staff members
• Ability to provide reliable and dependable service during critical times of the University calendar

PREFERRED QUALIFICATIONS:

• A Bachelor's degree in Information Systems, Computer Science, or related field, or equivalent working knowledge of network operation systems and configurations required.
• More than two years of experience with Microsoft Windows Server 2012 or later and associated technologies, including Active Directory administration, in a dynamic and complex environment.
• Preferred certifications include Microsoft Certified: Azure Administrator Associate, Microsoft Certified: Windows Server Certification (e.g., MCSA, MCSE), or other related certifications.

Additional Information:

Salve Regina University offers generous benefits to eligible employees including (waiting periods apply):

• health, dental and vision coverage available on the first of the month following date of hire
• 403(b) retirement plan through TIAA with employee and employer contributions as well as access to advising services
• long-term disability coverage
• employer-paid life and AD&D insurance
• up to 100% free tuition at Salve for eligible employees and qualified dependents
• robust wellness program and free access to the on-campus Fitness Center

Other available benefits include:

• supplemental life insurance for employees and dependents
• supplemental insurance coverage through Aflac
• Tuition Exchange scholarship program. Application available for qualified dependents of eligible employees working full-time
• discounted pet insurance through ASPCA
• student loan forgiveness assistance program (SAVI)
• employee Assistance Program through Coastline EAP
• flexible spending health and dependent care accounts
• health savings accounts
• 529 collegebound saver program

For more detailed information on Salve's benefits, visit https://salve.edu/human-resources/benefits.

Salve Regina University strives to cultivate belonging values through diversity, equity inclusion in order to foster a welcoming culture for our staff, faculty and students, as well as the wider community. Salve Regina University embraces all people with grace. No matter the path traveled to get here, the University acknowledges that many identities will intersect. Salve Regina belongs to all in its community.

Application Instructions:

Applicants must apply online for any open staff and faculty positions by providing a cover-letter and resume. Pre-employment background checks and reference checks are required of successful candidates. Salve Regina University participates in E-verify.

URL: www.salve.edu