Systems Engineer
Horizontal Talent

*Must pass a drug test and background check once offered position*

Under general supervision and guidance the IT Systems Engineer is responsible for the maintenance and support of moderately complex systems software and hardware computer systems at multiple sites. The IT Systems Engineer will actively monitor and respond to technical hardware and software problems utilizing hardware and software testing tools and techniques as well as assist in managing overall system capacity. He/she may interface with vendor support service groups or other external support teams to ensure proper escalation during outages or periods of degraded system performance. The IT Systems Engineer will also be expected to contribute to the design development implementation and maintenance of custom system software and/or the installation and maintenance of purchased systems software plus the configuration and support of hardware systems; produce and maintain documentation such as systems requirements designs resource inventories and plans as requested by the work unit leadership. Work will be reviewed for quality timeliness and adequacy at predetermined milestones. It is important that the individual develops and maintains effective relationships with the I.T. technical staff and management across all Sites in the support of multiple projects simultaneously.

Requirements:

Zscaler Platform Knowledge: (required)

• Deep understanding of Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA), and Zscaler Client Connector
• Familiarity with Zscaler's cloud architecture and security services

Networking:

• Strong knowledge of networking protocols (TCP/IP, HTTP/HTTPS, DNS)
• Experience with VPNs, MPLS, SD-WAN, and other network technologies
• Understanding of network architecture and design principles

Security:

• Knowledge of cybersecurity principles and best practices
• Experience with firewall, IDS/IPS, DLP, and other security technologies

Cloud Computing:

• Familiarity with cloud service providers (AWS, Azure, GCP)
• Understanding of cloud security concepts and services

Operating Systems:

• Proficiency in managing and troubleshooting Windows, Linux, and macOS systems

Scripting and Automation:

• Skills in scripting languages (Python, PowerShell, Bash) for automation and integration tasks

Identity and Access Management:

• Experience with identity providers (IDPs) and single sign-on (SSO) technologies
• Knowledge of authentication protocols (SAML, etc)

Web Technologies:

• Understanding of web traffic inspection and filtering
• Knowledge of SSL/TLS encryption and decryption

Endpoint Security:

• Experience with endpoint protection platforms (EPP) and endpoint detection and response (EDR) solutions

Logging and Monitoring:

• Familiarity with logging tools and SIEM solutions (Google Chronicle)
• Understanding of log analysis and monitoring practices

API Integration:

• Skills in working with RESTful APIs for integration with third-party systems
• Understanding of API security and management
• Troubleshooting and Support
• Strong problem-solving and analytical skills
• Experience in technical support and troubleshooting complex issues

Preferred:

• Agile experience
• Experience with Azure DevOps, i.e. Kanban boards and/or Sprint
• Experience working within a hospital setting that has 24x7 patient care
• Experience communicating status updates with exec leadership and project teams
• Experience with working with users on reported issues
• Strong Customer Service Skills and ability communicate professionally
• Troubleshoot and resolve issues and incidents in a timely and professional manner
• Zscaler Certified Cloud Professional, Zscaler Internet Access Administrator, CISSP, CCNA, etc.

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