Technician III - Endpoint Technician III (Internal Applicants Only)
Sam Houston State University

Requisition:

202400353S

Technician III - Endpoint Technician III (Internal Applicants Only)

Non-Exempt

This position is a pay grade 15. Please see Pay Grade Table at: https://pa-hrsuite-production.s3.amazonaws.com/116/docs/550174.pdf.

Technical/Para-Professional

Endpoint Services

Information Technology

10/11/2024

Yes

Bachelor's degree in a related field. Three years of experience in a related field required. One year of managerial experience is preferred. Working technical knowledge of current network protocols, operating systems, and standards, including Windows, Mac OS, Crestron, Extron, Microsoft office, printers, basic multimedia systems and e-mail applications is required. Ability to gain and maintain Criminal Justice Information Services (CJIS) certification is required. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.

Must be a current Sam Houston State University employee in order to be considered for this position.

Supports and maintains semi-complex computer systems, desktops, mobile devices, and peripherals. Performs installation, diagnosing, repairing, maintaining, and upgrading all minor hardware and equipment while ensuring optimal workstation performance. Troubleshoots problem areas in a timely and accurate fashion and provides end-user training and assistance where required.

Installs, diagnoses, repairs, maintains, and upgrades all hardware and equipment while ensuring optimal workstation performance as well as packaging, testing, troubleshooting, and repairing managed and unmanaged software. Performs analysis, diagnosis, and resolution of semi-complex computer issues. Recommends and implements corrective hardware solutions, including off-site repair as needed. Installs, configures, tests, maintains, monitors, and troubleshoots end-user workstation hardware, networking hardware and end user software products. May include development of custom settings at time of installation, user interfaces during installation and other client facing features. Assists in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring computer performance. Constructs, installs, and tests customized configurations based on various platforms and operating systems. Recommends, schedules, and performs computer, hardware and peripheral equipment improvements, upgrades, and repairs. Provides training and support to end-users and staff on computer operations and other issues. Accurately documents instances of hardware failure, repair, installation, and removal. Prepares schedules and assigns work to student employees. Organizes departmental moves of hardware. Provide in-person, over-the-phone, email, and/or remote support. Performs all Endpoint Technician level II duties. Performs other related duties as assigned.

Requires a working technical knowledge of managed and stand-alone computer applications, deep understanding of Windows registry, file systems and networks. Must be able to read and understand technical manuals and procedural documentation. In addition, ability to conduct research into computer issues and products. Effective interpersonal skills and relationship-building skills, good written and oral communication skills, ability to present ideas and concepts in user-friendly language and strong customer-service orientation are required. Ability to set priorities and procedures for accomplishing work based on previous experience and knowledge of organizational policies and procedures is necessary. Work is of semi-technical complexity and issues are resolved based on knowledge from experience and/or college level courses. Participate in IT project planning and implementation. May serve as Team Lead on projects. Updates and documents Information Technology Systems Management (ITSM) Knowledge Articles. Recommends process modifications and improvements to increase efficiency. Serves as a technical resource for all areas of technology support. Provides technical advice to senior level management. Creates and updates new IT employee training documents. Provide training of student workers and other technicians. Participate in after-hours on-call rotation to ensure endpoint device operations. Special procedures sometimes require extended hours. During emergencies, operational failures, and peak use periods, employees may be called in when off shift to work an extended shift. Some travel is required. May require driving and operating a university vehicle; therefore, a valid Texas driver's license and acceptable driving record is required by the University's insurance carrier. Must be able to lift up to 50 pounds on a regular basis throughout a normal workday.

Up to 20% of this position, over the fiscal year during off-peak periods, may be performed remotely as determined by the supervisor.

Full Time

https://shsu.peopleadmin.com/postings/41201

Sam Houston State University is an Equal Employment Opportunity/Affirmative Action Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, religion, sex, national origin, age, veteran status, disability status, sexual orientation, pregnancy, or gender identity or expression. Sam Houston State University is an "at will" employer. Employees with a contract will have additional terms and conditions. Security sensitive positions at SHSU require background checks in accordance with Education Code § 51.215.

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