Technology Support Coordinator
Washington State University

Title:

255O-YN - Instruction & Classroom Support Technician 3

Business Title:

Technology Support Coordinator

Additional Titles:

Location:

GLEASON INSTITUTE

Employee Type:

Classified

Job Family:

Civil Service - OT Eligible

Position Details:

Summary of Duties:

The Gleason Institute is seeking an experienced and customer service-oriented Technology Support Coordinator to manage the day-to-day activities of the Adaptive Technology Center (ATC).  The ATC showcases cutting-edge adaptive technologies for individuals with conditions that impair movement, such as amyotrophic lateral sclerosis (ALS), multiple sclerosis, spinal cord injuries, etc. 

The Technology Support Coordinator will demonstrate smart home technologies, eye gaze technologies, and voice banking software to these individuals and their caregivers, and provide them with access to educational materials and support services to fit with their individualized needs, and facilitating the design of personalized adaptive technologies within the center and with vendors.  The Technology Support Coordinator will also be responsible for scheduling and planning educational activities within the ATC, and for coordinating patient support groups.

Required Qualifications:

A Bachelor's Degree with major study in a basic applied science AND two years of full-time experience as a Instruction & Classroom Support Technician 2; OR equivalent education/experience.

Additional Requirements:

• A clinical license or at least 2 years of professional experience in a clinical setting.
• Broad working knowledge and experience in the use and operation and maintenance of Bluetooth-enabled technologies.
• Competence in the use of computer systems and database maintenance.

Preferred Qualifications:

• Master`s Degree in Occupational Therapy, Physical Therapy, Speech Language Pathology, or related field.
• Experience working with individuals with movement disorders and/or neurological disorder.
• Physical Therapy, Certified Occupational Therapist Assistant, or Medical Assistant (Certified) experience.

Essential Job Duties

Adaptive Technology Support: 60%

• Lead learning tours of the Adaptive Technology Center for community members. Provide answers to technical questions about available adaptive technology and serve as subject matter expert on new technologies coming available for those requiring such technology.
• Conduct demonstrations of the smart home and assistive technologies showcased in the Adaptive Technology Center, facilitate resolution of problems with equipment, and provide patients, families, and caregivers options to fit individual needs.
• Provide support to clients in resolving problems with their owned equipment. Serve as expert in proving appropriate corrective measures for equipment that is not functioning in an effective manner.
• Provide educational materials to community members visiting the Adaptive Technology Center.
• Maintain equipment in the Adaptive Technology Center and ensure equipment is in peak operational order.
• Work with multiple industry leaders and companies by learning about new designs. Provide instruction on new state of the art technology and review the design of adaptive devises for people with ALS.
• Coordinate with vendors to facilitate personalized equipment installations and upgrades.
• Help create new adaptive technologies by leading conversations with the IT engineering group for health sciences and the CORES group to customize solutions for unique patient needs.
• Stay up to date on emerging technology and make recommendation for new purchases of equipment and/or improvements in processes. Participate in vendor training to learn about new technologies.
• Respond independently to outside inquiries from community members regarding the types of technologies and services available. 

Development Center Support: 15%

• Provide tours of the Adaptive Technology Center to potential donors.  Serve as subject matter expert on technologies in order to provide responses to any questions posed by donors.
• Answer telephone, greet visitors, respond to inquiries.

Center Coordination and Support: 15%

• Provide technical and other onsite logistical assistance, guidance, and support for patient groups meeting in the Adaptive Technology Center.               
  • Coordinate all aspects of educational activities, including seminars, workshops, etc. including planning, liaising with speakers, setting up for the event, and post-event dismantling.
• Maintain a calendar of event for the Adaptive Technology Center.

Administrative Support: 5%

• Collaborate with WSU Spokane finance personnel to maintain financial records and budgets.
• Maintain records of community members accessing the Adaptive Technology Center.
• Maintain mailing list of community members accessing or expressing interest in the Adaptive Technology Center for notification of educational events.

Other: 5%

• Other appropriate related duties as assigned. 

Additional Information:

In accordance with Washington State Governor's Proclamation 21.14.1, and subsequent revisions where appropriate, as a condition of employment, you must be fully vaccinated or have an approved medical/religious accommodation by time of hire. People are considered fully vaccinated two weeks after receiving their last shot in a vaccine series. Full Vaccination or an approved accommodation will be verified prior to your first day of work. Should you not be fully vaccinated or have an approved medical/religious accommodation you will not be able to start employment with WSU. Information regarding vaccine verification and/or requesting a medical/religious accommodation is available at https://hrs.wsu.edu/covid-19/vax-verification/. Please contact HRS at hrs@wsu.edu or 509-335-4521 if you have questions.
 

Area/College: WSUS Administration
Department Name: Gleason Institute for Neuroscience
City, State, Zip: Spokane, WA 99202
Department Link: https://gleason.wsu.edu/

Monthly Salary:

Range 47. $1,850.50 - $2,427.50 (pro-rated at .50 FTE)

Successful candidates typically begin at the beginning of the salary range and receive scheduled salary increment increases in accordance with WAC 357-28.

FTE: 50%
This is a Permanent position
Screening Begin Date: March 24, 2022; open until filled
Background Check: This position has been designated by the department to require a background check.
Application Instructions: Applicants must attach the following documents to their online application: 1) resume 2) a cover letter and 3) contact information for professional references. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements.
 

Required Documents:

·         Resume

·         Cover Letter

Time Type:

Part time

Position Term:

12 Month

WASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EDUCATOR AND EMPLOYER. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veteran, persons of disability and/or persons age 40 and over are encouraged to apply.

WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or hrs@wsu.edu.